Grass Grows: Get Prepared
Low temps and record snow fall is still in effect for many, but the warming temperatures, and sunny days are at our front door for many states. With this nice weather comes the inevitable Grass Season. My understanding of the grass season in the P&P industry is simple. Grass grows. No matter the price, or regulation.
We protect the asset. It’s our job. We do this so it can process through this season avoiding costly violations/fines. If penalized, fines add up, and that affects our pricing in the long run. There are some solutions for some of our trending issues talked about these days, and simply can be identified with just how we look at grass maintenance.
Identifying violations and reporting them are crucial to the understanding the client has with each asset. Active pursuit of curing the violation is a best practice. Sometimes these violations are a result of prior reporting, and sometimes the result of not reporting issues. Validate previous conditions before arriving is critical, even if you are only cutting the grass. Situations of damage change and this must be recorded and communicated with your client. Keeping in touch with your client regarding any municipality issue is also an important factor of our jobs, and each client is depending on us to commit to such reporting practices. They expect it.
While it’s your responsibility to report everything, it is your client’s responsibility to pay. Ensuring your photos are correct to justify each of your services performed will support a steadfast payment. I have seen in many cases one photo or dimension issue can tie up payment on a work order for months. Your Quality Control practices should help with this most common occurrence. Having an inspector review work performed in the field per the work order, as well as administrative quality assurance looking at the documentation helps identify issues relating to such delays.
Utilizing mobile technology is tricky in our industry. Days on end our operations team @ Keystone sees the frustration caused by simple errors from most technology used. I do see the ability for testing while in grass cutting season. Due to the simplicity of reporting, and minimal photos required, this is a great time to test the workings of your mobile applications, and how they affect logistics and production. I suggest to everyone to “beta” test their app while completing work. Bugs/glitches can be identified, and reported to the perspective IT departments with your client.
All in all, the grass is growing while we talk about how to conquer this season. With much on the horizon for change, we owe it to ourselves to adapt to what works. If it doesn’t, propose a change.
In the case of grass, be sure to have concrete prices in place with your client, distribute your required photos check lists to your crews, and fire up those mowers. Report all that you see and deliver a product assuming someone would want to live in this house; rather that it is a vacant property no one lives in.