Table Topping

The practice of filling out an inspection report while at the kitchen table without actually having been to the property.

Third Party Disclosure

The act of disclosing information to anyone other than yourself or the subject. If field service work, the subject – usually the homeowner, would be the “first party”, you, the field inspector would be the “second party”, and anyone else would be the “third party”.

Tier System

A method of assigning work orders to two or more field reps in the same area of coverage. The system can be based on any criteria or formula. Companies can and do assign work according to the fee the rep charges, timeliness of work, contact ratio or even the rep’s personality.

Turn-Around Time

The amount of time passed between issuance of a field service request and receipt of the completed assignment by the company that issued the request